Customer satisfaction isn’t just about avoiding complaints—it’s about creating experiences that inspire loyalty. This blog explores how mapping customer journeys, simplifying onboarding, and leveraging actionable insights boosted CSAT scores by 35%, increased retention by 25%, and reduced churn by 20%. Learn strategies that turn customers into loyal advocates.

Field staff face unique challenges, from data collection frustrations to cultural barriers. Ethnographic research provides deep insights into these pain points, uncovering practical solutions like offline-enabled tools and culturally sensitive designs. Learn how this hands-on approach can improve efficiency, boost satisfaction, and empower staff to focus on what truly matters.