User Experience, Data Science & Technical Writing Services
Portfolio
Customer Experience
Redefining Crafting Journeys That Inspire Loyalty and Drive Satisfaction
Result:
Elevating CSAT Scores: Spearheaded initiatives that boosted Customer Satisfaction (CSAT) by 35% through targeted enhancements in service delivery and user engagement touchpoints.
Mapping the Customer Journey: Designed and optimized end-to-end customer journey frameworks, identifying pain points and implementing solutions that increased retention rates by 25%.
Actionable Insights to Drive Success: Leveraged qualitative and quantitative research to deliver data-driven strategies, aligning customer needs with business objectives for scalable success.